Safety Continuity Reliability
...more than a concept...

Help & Support

Tutorials & Help

ICRealtime & Other DVR Systems

1. Installing & Configuring a New Software Connection
   [DVR FLEX4/8/16]
   Click here for instructions from ICRealtime
   
   

2. Browser Issues
   Note*
   Most Remote Web Access DVRs can only be viewed in an Internet Explorer Browser or through the client software.
   Systems are not compatible with Mac(Apple) yet.
   
   IE 7 Configuration Instructions:
   Open IE7, go to the MENU BAR, open TOOLS, INTERNET OPTIONS, then go to SECURITY, CUSTOM SETTINGS, INTERNET, CUSTOM LEVEL, DOWNLOAD UNSIGNED ACTIVE SCRIPT, OKAY, OKAY. Next open the menu bar in IE.  If you cannot see it then hit the ALT key on the keyboard and it will drop down for you to access or you can right click on the tool bar and check to show the menu bar.  Go to TOOLS, COMPATIBILITY VIEW SETTINGS & check the box to DISPLAY ALL WEBSITES IN COMPATIBILITY MODE.
   RESTART BROWSER & install the Active X Controller.
   Go here for details on Compatibility Mode
   
   IE 8 Configuration Instructions:
   ICRealtime Pictured Instructions
   Open IE8, go to the menu bar up top and select TOOLS & COMPATIBILITY VIEW SETTINGS, select DISPLAY ALL WEBSITES IN COMPATIBILITY VIEW. 
   Now go to the menu bar again and select TOOLS, INTERNET OPTIONS and add your domain or IP to the Trusted Sites list.  You can do this by going to the MENU BAR at the top and selecting Tools, Internet Options and then the Security tab. 
   Go to the MENU BAR, open TOOLS, INTERNET OPTIONS, then go to SECURITY, Zone is Internet, CUSTOM LEVELS, ACTIVE X CONTROLS & PLUGINS, DOWNLOAD UNSIGNED ACTIVE SCRIPT SET TO PROMPT, OKAY, OKAY, RESTART BROWSER.
   You will also need to go to the advanced tab, which is under the Internet Options as well, scroll to the bottom and uncheck the ENABLE MEMORY PROTECTION TO MITIGATE ONLINE ATTACKS.  Now apply and close, open Internet Explorer, type your domain or IP into the address bar and you will proceed to install the Active X Controller the first time ( you won't have to do this again unless you delete it ). Install and restart your browser.  Type in your IP or domain name again and you will see the REMOTE WEB INTERFACE now. Log in with your user name and password and Use the panels on the left for viewing your cameras or the other options towards the bottom.
    

3. Vista Issues
   When using Vista you may have some viewing issues.
   1st, you may need to disable the UAC under user accounts in the CONTROL PANEL, reboot. 
   To start, right click on Internet Explorer and RUN AS ADMINISTRATOR.  This only applies to Vista.
   Visit ICRealtime's Site for a more pictured detail:
   Network Viewing with IE in Vista

Client Software

ICRealtime Software

Remote Client Flex & Max
1st Generation Remote Client
Flex Video Player
Pro Video Player
New-Pro Net Client Software
Web Unload Pro

Other Client Software

EyeMax Network Viewer
Backup CD Player
Dedicated Micros Network Viewer

Other Tested Browsers

Avant Browser